Interaction Layer

Thinking more about the work programme for the Task Force and the layered model I described earlier, there is a need for an additional layer above the Presentation Layer.

INTERACTION LAYER – the methods used for engaging with people interested in the data being presented, including both reactive, e.g. accepting comments, and proactive, e.g. introducing material into blogs and social networks, methods.

This goal of increasing interaction around government data is an important part of the Power of Information analysis and a number of activities are underway in this area.

An early priority amongst these is to produce guidelines for civil servants who already want to interact with social media but are unsure about the propriety of this.

Tom Watson blogged his initial ideas on some guidelines a few weeks ago. This has fed into a more formal process that was triggered by PoI report recommendation 13

To maximise the potential value of civil servants’ input into online fora, by autumn 2007 the Cabinet Office Propriety and Ethics and Government Communications teams should together clarify how civil servants should respond to citizens seeking government advice and guidance online.

This clarification is an essential element to enable the development of a sound Interaction Layer. With these rules in place, with a public version expected soon, we can work on further building expertise and capacity within government for engagement with social media.

Article by Richard Allan, Task Force Chair.

2 Comments

Filed under Architecture, interaction

2 responses to “Interaction Layer

  1. PoI 13 is important, but is not at all the same things as a code of practice for civil service bloggers on the lines discussed in a flurry of posts a few months back. As just such a civil servant blogger hoping that the production of some proper guidelines would make it possible to cast off anonymity, I see quite a big difference between what I and a good number of other public servants do and participating in more collaborative social fora – not least in that there is nothing about my blog (or most similar ones) which has very much to do with responding “to citizens seeking government advice and guidance online”.

    So I hope this is not a sign that we risk losing the specific need by its getting lost in a bigger piece of work about a question with some quite importantly different issues. Reassurance very gratefully received.

  2. ricallan

    Thanks for the comment, Public Strategist. I hope that what has been published today (see Social Media Guidance post for the link) will cover this broader need as you rightly point out.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s